Support
Updated October 7, 2026
Write to us
For a bug, a purchase or anything else about Starglax, email support@iocodo.com.
Common questions
Where are my progress and stars saved?
On your phone or tablet. This version of Starglax has no account and makes no cloud copy: your progress, your stars (bought ones included) and your settings are saved in the game's storage on that device, and we do not keep a copy.
I uninstalled the game. Can I get my progress back?
Uninstalling Starglax, or deleting its data, removes your progress and your stars, bought ones included. We have no copy, so we cannot restore them.
A backup of your device may still hold them:
- Android: if backup to your Google account was on, reinstalling Starglax on a device signed in to that account can bring the data back.
- iPhone and iPad: restoring the whole device from an iCloud or computer backup made before you uninstalled can bring the data back.
Apple and Google run these backups, so we cannot tell in advance whether yours has a copy.
What does Reset campaign remove?
In SETTINGS, Reset campaign starts the campaign over. It removes:
- campaign progress, unlocked difficulties and completed runs
- the stars you earned, skills and upgrade levels
- medals, the BEST score and sector records
It keeps the stars you bought (up to the balance you have), daily scores, Nova Loop and your settings. The game asks you to confirm twice.
Can I play offline?
Yes. Every run, the daily challenge included, plays on your device without a connection. Buying stars needs one, because the App Store or Google Play confirms the purchase. When you are online, the game also checks its settings, for example whether an update is needed.
Do I have to buy stars?
No. You also earn stars by playing, and star packs are optional. The game shows the price before you buy, and the App Store or Google Play takes the payment.
How do I ask for a refund?
You pay Apple or Google for star packs, so refunds go through them, under their rules:
- App Store: reportaproblem.apple.com
- Google Play: request a refund
We cannot refund a purchase ourselves.
Can the store restore stars I bought?
No. Star packs are used up as soon as the game credits them, so the App Store and Google Play have nothing to restore, and this version keeps no cloud copy. Only a backup or a transfer of your device's data can bring them back (see above).
My purchase says it is waiting. What happens now?
Some purchases need approval first, for example from a parent through Ask to Buy. The game shows the purchase as waiting for the store, and your stars arrive as soon as the store confirms it.
How do I report a bug?
Write to support@iocodo.com. Tell us your device, the game version (at the bottom of SETTINGS) and what happened just before the problem.
If the game shows an update or maintenance screen, its CONTACT SUPPORT button opens your email app with our address, and the end of the message already lists the game's version and build and your device's operating system. You can delete those lines before you send it.
I played an earlier version on Android. Can you delete my data?
Yes. Versions of Starglax for Android up to 1.0.12 kept a cloud copy of your progress and your entries on the world leaderboards. This version no longer uses them. To have them deleted, write to support@iocodo.com with the subject "Delete my data" and, if you remember it, the name you appeared under on the leaderboards (such as PILOT-CEE3).